Randstad Program Manager in Baltimore, Maryland
MSP (Managed Service Provider) Program Manager
The Program Manager leads the account teams that act as on-site extension of the clients HR function. This role provides day-to-day leadership and management to ensure the client receives the highest level of quality service in a timely and cost-effective manner through the management of full P&L, client relationships, account management, team management and people development.
The Program Manager will oversee all operations and is responsible for executing against goals and identifying opportunities for new revenue streams to sustain and grow RCS business.
Lead and develop account teams optimizing service delivery to clients and producing measurable and cost-effective results aligning with the client’s business drivers, strategic direction, and processes
Build, maintain and grow strategic partnership with the clients and/or Suppliers through a comprehensive understanding of the client’s business and ensure adherence to contractual obligations to optimize account performance
Identify opportunities for new revenue streams by offering innovative employment solutions, working with both clients and talent to identify employment needs and priorities and provide appropriate workforce solutions
Work with senior management to ensure the profitability of the business, adherence to the contract and SLA’s, and seek out opportunities for improvement by effectively allocating resources to yield the best ROI
Develop requirements for reports, forecasts, analyses, and other marketing related activities
Be responsible for full P&L, monitor and controlling costs, continuously resolve operational challenges that impact the effectiveness of the account
Oversee team’s building and maintenance of a talent pipeline that aligns with the client’s needs and output requirements
Attend networking events within the client industry and introduce cutting edge services from the staffing market
Effectively deliver Randstad’s operational standards with excellence while using RCS specific tools for recruitment, selection, and retention of talent and client development activities
Bachelor’s degree required
Master’s level work a plus
- Five to seven years of business experience with a minimum of two in staffing
Knowledge, skills, and abilities
Ability to multi-task and effectively prioritize workload
Unsurpassed level of professionalism and ability to communicate at all levels Demonstrated ability to manage and resolve complex client situations in an effective manner
Strong organizational, analytical, and problem solving abilities
Ability to work independently and manage multiple priorities
and deadlines in a fast-paced environment
Intermediate knowledge of MS Office and Outlook
Ability to present business reviews and workforce strategies to client groups
Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations
Qualified candidates can apply directly by sending their resume to firstname.lastname@example.org .
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