Randstad Customer Service Agent in Bartow, Florida

Customer Service Agent

job details:

  • location:Bartow, FL

  • salary:$15 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Other Services (Except Public Administration)

  • reference:S_711543

  • questions:yazmin.gonzalez@randstadusa.com863-646-3081

job description

Customer Service Agent

Randstad is seeking experienced Customer Service Agent.

Responsibilities:

Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

Places and answers calls from existing and potential customers to solicit business and to follow up on customers needs.

Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.

Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.

Communicates pricing, product updates, deliveries and terms.

Accurately performs data entry of sales orders, quotes for early buys, price matrix

Updates sales team of changes.

Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.

Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.

Researches and studies the market to stay aware of competitive situations.

Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.

Reviews open sales orders, open purchase orders, and open transfers weekly.

Works with accounts receivable department when necessary to assist in collecting on past due accounts.

Other job duties may be assigned.s and working collaboratively with others to meet shared objectives

Working hours: 8:00 AM - 6:00 PM

Skills:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Creating new and better ways for the organization to be successful

Building strong customer relationships and delivering customer solutions

Consistently achieving results, even under tough circumstances

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Maneuvering comfortably through complex policy, process and people-related organizational dynamics

Actively seeking new ways to grow and be challenged using both formal and informal development channels

Education:

High School

Experience:

Entry Level

Qualifications:

Strong product knowledge in the pool and spa industry.

A minimum of 2 years of inside sales associate experience.

Strong communication skills, both written and verbal.

Apply to Randstadusa.com

Call in to schedule an interview

walk ins welcome Tuesday 9:00am-4:00pm

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.