Randstad Customer Service Associate in Beaverton, Oregon

Customer Service Associate

job details:

  • location:Beaverton, OR

  • salary:$13 - $14 per hour

  • date posted:Friday, December 7, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_711940

job description

Customer Service Associate

A major financial institution is hiring multiple entry-level Customer Service Reps in Beaverton. Please see position details below. If this opportunity aligns with your current job search, please send your updated resume to natalie.davis@randstadusa.com

CUSTOMER SERVICE REP 2

Pay: $13/hour minimum; dependent on qualifications

Location: Beaverton, OR 97006

Start Date: 1/7/19

Duration: 8 months, temp to perm

Training: 5 weeks, Monday through Friday - 8:30 am to 5 pm

Schedule: Sundays and 1 weekday off - Monday through Friday - Shift will be between hours of 7 am and 7 pm, Saturday - 7 am to 1 pm

Responsibilities:

  • Inbound call center - 40-45 calls/day to home equity loan customers

  • Average call lasts almost 7 minutes

  • There is some research involved on some of the calls and the call could last a lot longer than the 7 min

Example of Complex Call: Customer called yesterday whose original loan was through a different branch and the address on the loan was not correct - so they had to research and they found out that during the transition to the new bank, the address did not migrate over correctly. The employee would then submit the necessary requisition forms to get this information updated

Example of Simple Call: Assisting a customer with understanding their statement

Measured on:

QA - certain number of calls are monitored monthly, Breakaway Performance, and Loyalty surveys

Working hours: 7:00 AM - 7:00 PM

Skills:

  • Customer service focus

  • Ability to think for yourself

  • Good people skills and professionalism

  • Computer Savvy - navigating multiple systems and dual monitors

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

  • Retail and hospitality experience - banking is not required

  • If have banking experience, it must be in a customer service capacity

  • Experienced with 1:1 interaction with customers

If interested and qualified, please send resumes to natalie.davis@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.