Randstad Analyst/ Solutions Delivery Consultant in Boston, Massachusetts
The CBO Solutions Delivery Consultant is a client facing role supporting the growth and retention of new and existing RCS accounts in a region. The position provides program oversight to ensure that RCS processes are standardized across the concept and that the processes continue to maximize quality and cost savings while meeting the client’s program goals.
Program Quality Management
Helps set account expectations for performance and conducts account audits at scheduled intervals ensuring adherence to client goals and internal requirements related to:
Measures, compiles and compares actual data with benchmarks. Analyzes and interprets data to diagnose problems and gaps in performance and service delivery.
Works with local account teams to compile and share program performance with client via quarterly and annual business reviews. Suggests opportunities for improvement where applicable.
Conducts post mortem surveys and produces and organize documents for continuous improvement of programs
Performs business process and workflow analysis examining and analyzing the clients business, workforce and workplace challenges from various perspectives. Focuses on outcomes – improving and streamlining work processes, enhancing efficiencies that will directly influence client business results and key performance indicators.
Solution Delivery Support (supports the delivery function)
Supports field in the development and enhancement of program deliverables. Partners with local account teams to implement strategies impacting:
Cycle time to fill
Research & Documentation
Conducts extensive industry research to stay abreast of industry trends and resources.
Works under supervision to create and maintain RCS document library and resources
Creates white papers, case studies, proposal and presentation slides
Qualified candidates can send their resume to Alice Farmer at email@example.com .
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.
Get to know us and find out "What More Could You Do" at https://vimeo.com/user14398035/review/78249279/e899d16cab at Randstad
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