Randstad Operations Manager in Carlisle, Pennsylvania
RIS offers a unique operations and staffing solution that caters specifically to clients with high volume staffing needs in logistics, manufacturing, warehouse, and light industrial.
The Onsite Recruiting Operations Manager will provide day-to-day leadership and management to ensure that client(s) receive the highest level of quality service in a timely and cost-effective manner; management of account P&L; client relationships, account management, team management and people development. The Operations Manager will oversee all site operations and is responsible for growth and development of account teams. In this collaborative role, the Operations Managers' business acumen will be used to manage account revenue up to $10 million and/or be responsible for up to 2-3 accounts.
Oversee a high volume light industrial client on a daily basis with regards to resources, time, productivity, budget and quality of service.
Maintain regular communication with key external client contacts and end users to provide tailored services and ensure the highest level of client satisfaction.
Communicate regularly with key contacts at the account to ensure the highest level of client satisfaction.
Work closely with the account team to ensure the efficiency and effectiveness of the fixed
flexible workforce pool to be deployed in support of the client's business goals and objectives.
Meet with account team regularly to evaluate execution of the concept, status of deliverables, achievement of KPIs (Key Performance Indicators), and opportunities for improvement.
Develop and draw upon an extensive understanding of the client's business, strategic direction, processes and policies.
Maintain an extensive detailed understanding of the client's business, strategic direction, processes and policies.
Partner closely with the process manager to ensure the account team is fully aware account activity and client impacting situations.
Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I-9s, and workers compensation.
5+ years business experience preferred
3+ years people management required
Previous team leadership of 3-5 (+) managers required
Minimum 3+ years in high volume light industrial recruiting/staffing industry required
Previous multi-unit/location responsibilities preferred
Ability to multi-task and effectively prioritize workload.
Ability to work independently (solo) and manage multiple priorities and deadlines in a fast-paced environment.
Ability to travel between client site and recruiting center daily and/or weekly as needed.
Demonstrated ability to manage and resolve complex client situations in an effective manner.
Unsurpassed level of professionalism and ability to communicate at all levels of the client organization. Strong organizational, analytical, and problem solving abilities.
Ability to present business reviews and workforce strategies to client groups as necessary.
Demonstrated ability to identify customer's needs and to deliver, decline, or adjust expectations.
Ability to execute business model consistently.
Exceptional follow through is mandatory!
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.
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