Randstad Chat Supervisor in Daytona Beach, Florida

Chat Supervisor

job details:

  • location:Daytona Beach, FL

  • salary:$18 - $20 per hour

  • date posted:Tuesday, November 27, 2018

  • experience:Entry Level

  • job type:Permanent

  • reference:S_708466

  • questions:kathryn.halter@randstadusa.com386-615-1388

job description

Chat Supervisor

This position is a direct hire opportunity to provide direction and leadership to the chat team. The chat room is open 24/7/365 and they need someone who can be flexible.

Responsibilities:

Oversees a dnmanages shift entity

Provide guidance of chat protocol and procedures

Communicates with Quality Assurance

Communicates with other campus managers

Input and enforce work break and scheduling need for both company and chat agent, to ensure proper coverage

Enforces disciplinary and corrective action for chat team

Creates and facilitates agent performance reviews

Communicating with account management to enforce individual dealer needs

Working hours: 8:00 AM - 10:00 PM

Skills:

Daily duties:

Coordinating with managment at our other location on major updates for team

Updating logs and agent profiles for attendance and disciplinary actions

Gauging agents that are on performance improvement plans

Working closely with new hires for recurring issues, statistics, and channel increase

Reviewing suspect chats with the agents immediately

Reviewing daily closing reports for corrective action

Handling breaks for the team

Manning agent lights questions, concerns and breaks

Forth in command to take chates when a queue arises

Education:

High School

Experience:

Entry Level

Qualifications:

Need strong computer skills, including google docs, sheets and other platforms

Sound understanding of company protocols and procedures

Great multi-taking

Great communication skills

Teaching and training skills

Please apply directly to this ad and upload your resume.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.