Randstad USA Veterans Jobs

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Job Information

Randstad Senior Help Desk Support Analyst in Edison, New Jersey

Senior Help Desk Support Analyst

job details:

  • location:Edison, NJ

  • salary:$26 - $32 per hour

  • date posted:Sunday, April 14, 2019

  • job type:Contract

  • industry:Finance and Insurance

  • reference:682399

job description

Senior Help Desk Support Analyst

job summary:

Our client in central New Jersey has a long term consulting assignment for a LEAD Provisioning/Help Desk Analyst Level 2. Monitor queue, solving escalation issues.

  • Installation, configuration, and the implementation of applications.

-Installation, configuration, and the deployment of laptop and desktops.

-Management and routing of problem ticketing

-Managing a problem ticket queue while upholding response and resolution service level agreements.

-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.

-Troubleshoot end user issues including software and hardware issues.

-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.

-Continual process improvement and documentation of Standard Operating Procedures.

-Facilitate, and execute day to day activities for Helpdesk team activities.

-Delivery of services and management of problem tickets for multiple remote office locations.

Excellent customer service skills.

-Strong analytical and organizational skills.

-Strong communication skills, both written and verbal.

-Current A+ and /or one Microsoft certification.

-Experience supporting Microsoft OS environment.

-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.

-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.

-Work collaboratively with other staff members.

-Self-starter that works well in a team environment.

-Understanding of Information Technology departments and responsibilities.

-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

location: Edison, New Jersey

job type: Contract

salary: $26 - 32 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

Our client in central New Jersey has a long term consulting assignment for a LEAD Provisioning/Help Desk Analyst Level 2. Monitor queue, solving escalation issues.

  • Installation, configuration, and the implementation of applications.

-Installation, configuration, and the deployment of laptop and desktops.

-Management and routing of problem ticketing

-Managing a problem ticket queue while upholding response and resolution service level agreements.

-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.

-Troubleshoot end user issues including software and hardware issues.

-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.

-Continual process improvement and documentation of Standard Operating Procedures.

-Facilitate, and execute day to day activities for Helpdesk team activities.

-Delivery of services and management of problem tickets for multiple remote office locations.

Excellent customer service skills.

-Strong analytical and organizational skills.

-Strong communication skills, both written and verbal.

-Current A+ and /or one Microsoft certification.

-Experience supporting Microsoft OS environment.

-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.

-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.

-Work collaboratively with other staff members.

-Self-starter that works well in a team environment.

-Understanding of Information Technology departments and responsibilities.

-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

qualifications:

Our client in central New Jersey has a long term consulting assignment for a LEAD Provisioning/Help Desk Analyst Level 2. Monitor queue, solving escalation issues.

  • Installation, configuration, and the implementation of applications.

-Installation, configuration, and the deployment of laptop and desktops.

-Management and routing of problem ticketing

-Managing a problem ticket queue while upholding response and resolution service level agreements.

-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.

-Troubleshoot end user issues including software and hardware issues.

-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.

-Continual process improvement and documentation of Standard Operating Procedures.

-Facilitate, and execute day to day activities for Helpdesk team activities.

-Delivery of services and management of problem tickets for multiple remote office locations.

Excellent customer service skills.

-Strong analytical and organizational skills.

-Strong communication skills, both written and verbal.

-Current A+ and /or one Microsoft certification.

-Experience supporting Microsoft OS environment.

-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.

-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.

-Work collaboratively with other staff members.

-Self-starter that works well in a team environment.

-Understanding of Information Technology departments and responsibilities.

-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

skills: Our client in central New Jersey has a long term consulting assignment for a LEAD Provisioning/Help Desk Analyst Level 2. Monitor queue, solving escalation issues.

  • Installation, configuration, and the implementation of applications.

-Installation, configuration, and the deployment of laptop and desktops.

-Management and routing of problem ticketing

-Managing a problem ticket queue while upholding response and resolution service level agreements.

-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.

-Troubleshoot end user issues including software and hardware issues.

-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.

-Continual process improvement and documentation of Standard Operating Procedures.

-Facilitate, and execute day to day activities for Helpdesk team activities.

-Delivery of services and management of problem tickets for multiple remote office locations.

Excellent customer service skills.

-Strong analytical and organizational skills.

-Strong communication skills, both written and verbal.

-Current A+ and /or one Microsoft certification.

-Experience supporting Microsoft OS environment.

-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.

-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.

-Work collaboratively with other staff members.

-Self-starter that works well in a team environment.

-Understanding of Information Technology departments and responsibilities.

-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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