Randstad Bilingual Call Center Representative in Hollywood, Florida

Bilingual Call Center Representative

job details:

  • location:Hollywood, FL

  • salary:$13.85 per hour

  • date posted:Monday, December 3, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_710033

job description

Bilingual Call Center Representative

Duration:12/31/2018-06/21/2019 (Temp to Hire)

Hours: Monday through Friday, 8:00am TO 4:30pm,8:30am TO 5:00pm, 9:30am TO 6:00pm

Pay: $13.85/hr

Responsibilities:

Represents the company by addressing incoming telephone, digital, or written inquiries.

Performs basic administrative, clerical, operational, customer support, and computational tasks.

Typically works on routine and patterned assignments.

Addresses customer needs which may include complex benefit questions, resolving issues, and educating members.

Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Working hours: 8:00 AM - 4:30 PM

Skills:

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Previous inbound call center or related customer service experience

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Education:

High School

Experience:

Entry Level

Qualifications:

Fluency in Spanish or Creole as needed

High School Diploma or equivalent

2 years of customer service experience

Please send resume to janelle.forystek@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.