Randstad Desktop Support Analyst in Houston, Texas

Desktop Support Analyst

job details:

  • location:Houston, TX

  • salary:$30 - $32 per hour

  • date posted:Thursday, January 31, 2019

  • job type:Temp to Perm

  • industry:Mining

  • reference:668518

job description

Desktop Support Analyst

job summary:

Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

  • Escalates problems not resolved within established service levels.

  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.

  • Ensures work is performed in accordance to company policies, standards, and procedures.

  • Assists with installing and de-installing software, PC's and peripherals as required.Hardware break fix

  • Strong Operational Knowledge

Skills:

  • Office 365

-Windows 10

-experience supporting mobile devices

  • Active Directory Experience is a huge plus

location: Houston, Texas

job type: Contract

salary: $30 - 32 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

  • Escalates problems not resolved within established service levels.

  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.

  • Ensures work is performed in accordance to company policies, standards, and procedures.

  • Assists with installing and de-installing software, PC's and peripherals as required.Hardware break fix

  • Strong Operational Knowledge

Skills:

  • Office 365

-Windows 10

-experience supporting mobile devices

  • Active Directory Experience is a huge plus

qualifications:

Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

  • Escalates problems not resolved within established service levels.

  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.

  • Ensures work is performed in accordance to company policies, standards, and procedures.

  • Assists with installing and de-installing software, PC's and peripherals as required.Hardware break fix

  • Strong Operational Knowledge

Skills:

  • Office 365

-Windows 10

-experience supporting mobile devices

  • Active Directory Experience is a huge plus

skills: Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

  • Escalates problems not resolved within established service levels.

  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.

  • Ensures work is performed in accordance to company policies, standards, and procedures.

  • Assists with installing and de-installing software, PC's and peripherals as required.Hardware break fix

  • Strong Operational Knowledge

Skills:

  • Office 365

-Windows 10

-experience supporting mobile devices

  • Active Directory Experience is a huge plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.