Randstad Call Center Representative Inbound in Hunt Valley, Maryland

Call Center Representative Inbound

job details:

  • location:Hunt Valley, MD

  • salary:$18 - $20 per hour

  • date posted:Thursday, January 31, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_727402

job description

Call Center Representative Inbound

The Fraud Client Services Representative reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support.

Responsibilities:

High Volume Call Center

Average calls per day 70 to 80

Heavy customer service

Heavy Call center

Banking Experience

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud.

Responsible for more involved research and analysis

Working hours: 11:30 AM - 10:00 PM

Skills:

  • Ability to multi-task and proven track record of working independently

  • Ability to adapt quickly to changes in the environment

Desired Skills

  • College degree or commensurate work experience preferred

  • 2-4 years of customer service experience

Education:

High School

Experience:

Entry Level

Qualifications:

Tier I requires 2 years FRAUD exp Pay 20.00

Tier II requires 1 yr FRAUD exp Pay 18.00

Shifts:

Sat, Mon, Tues, Fri 11:30am-10pm

Sat, Tues, Wed, Thu, Fri 1:30pm-10pm

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.