Randstad Sr. Windows Support Specialist in Huntingdon Valley, Pennsylvania

Sr. Windows Support Specialist

job details:

  • location:Huntingdon Valley, PA

  • salary:$75,000 - $85,000 per year

  • date posted:Wednesday, December 5, 2018

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:659604

job description

Sr. Windows Support Specialist

job summary:


The IT Specialist position installs, modifies, and makes minor repairs to personal computer hardware, handheld device, and software systems, provides technical advice and support to system users, provides internal network support, and leverages IT resources to continuously improve the business.

location: Huntingdon Valley, Pennsylvania

job type: Permanent

salary: $75,000 - 85,000 per year

work hours: 9 to 5

education: Bachelors


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Manage the U.S.-based IT systems (hardware, operating systems, databases) in line with Corporate IT standards

  2. Assist the local (U.S.) business for specific infrastructure or local software projects and continuous improvement

  3. Assist in GXP related activities or documentation for the IT systems

  4. Resolve local IT issues and if necessary, escalate to Corporate

  5. Provide Help Desk support to U.S.-based employees 6. Manage day-to-day IT operations and user support

  6. Assist in determining hardware/software needs for the U.S. location(s), in line with corporate standards

  7. Maintain the internal network accounts, including security, access, rights, licensure, and maintenance of IT-related contracts and 3rd party service providers

  8. Ensure daily backups are performed and maintain procedures and documentation for said backups and restoration of systems

  9. Maintain the IT inventory

  10. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.

  11. Connects new users and provides initial IT-related applications training.


Required Education and Experience

  • Bachelor's degree in IT or similar technical field.

  • Minimum 2 years' experience in related position, preferably within the Pharmaceutical, Biotechnology, or Diagnostic industries.

  • Ability to install and configure PC and peripherals, according to corporate standards.

  • Confident business partner; quick-thinking, responsive, and solution-oriented.

  • Excellent problem-solving ability.

  • Exceptional communication and presentation skills, both verbal and written.

  • Ability to work successfully in a cross-functional environment.

skills: General Competencies:

  • Technical Acumen

  • Excellent troubleshooting and listening skills

  • Internal customer-centricity

  • Strong organizational skills

  • Ability to work with employees at all levels of organization

Position Type/Expected Hours of Work

This is a full time, exempt, professional position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, this position may require longer hours, evening, and weekend work as necessary.


This position may require occasional/infrequent travel, domestically and/or internationally.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.