Randstad Desktop Support Technician in Jacksonville, Florida

Desktop Support Technician

job details:

  • location:Jacksonville, FL

  • salary:$15 - $23 per hour

  • date posted:Thursday, December 6, 2018

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:659803

job description

Desktop Support Technician

job summary:

  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.

location: Jacksonville, Florida

job type: Contract

salary: $15 - 23 per hour

work hours: 9am to 5pm

education: No Degree Required

responsibilities:

  • Responsible for safeguarding confidential information and documenting issues and resolutions.

  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support

  • Assist customers via phone, instant messaging and ticket support

  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware

  • Analyze, document, and resolve issues and requests

  • Refer more complex issues and requests to more senior Technology Specialists

qualifications:

  • Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service

  • Utilizes scripts and available tools when assisting customers

  • Provide input to and modifies department documentation

  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support

  • Assist with project, initiatives and implementations as assigned

skills: Level 2 and level 3 teams with identifying issues or implementing fixes to restore service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.