Randstad Bilingual Customer Care Specialist in Las Vegas, Nevada

Bilingual Customer Care Specialist

job details:

  • location:Las Vegas, NV

  • salary:$15.50 per hour

  • date posted:Wednesday, February 6, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_729208

job description

Bilingual Customer Care Specialist

Are you looking to get your foot in the door with a large financial institution in the Chandler area? If so, see the job description below:

BILINGUAL CUSTOMER CARE SPECIALIST

Pay: $15.50/hr, with increase at 90 days

Location: Vegas, NV 89102

Start: 3/5/19

Duration: Temp to hire

Schedule: Mon - Fri: 11:30-8 (10:30-7, daylight savings) and Saturday 6am - 6pm PST

Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.

Responsibilities:

  • Employees will assist customers who get a flyer with a credit card offer and call into the department regarding application, application status, credit card line increase/decrease

  • Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal - no set Handle Time.

  • Ability to multitask is very important for the success of these roles

  • Employees will be utilizing 5 different internal systems

  • Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers

Working hours: 11:00 AM - 8:00 PM

Skills:

  • Bilingual (English/Spanish)

  • 6+ months of call center experience minimum, however, will review candidates with banking experience who have used multiple screens/systems simultaneously (tellers/bankers)

  • Ability to deal with diff calls and excited at opportunity to work with the group, talk with a smile, carry themselves well

  • Tenure

Education:

No Degree Required

Experience:

Entry Level

Qualifications:

  • Seeking candidates who have customer service and call center experience

  • Computer experience will help these candidates to be successful

If you're interested in this opportunity, please send a copy of your most recent resume to zie.weathers@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.