Randstad Customer Service Care Coordinator in Lexington, Massachusetts

Customer Service Care Coordinator

job details:

  • location:Lexington, MA

  • salary:$30 - $35 per hour

  • date posted:Tuesday, November 27, 2018

  • experience:Experienced

  • job type:Temporary

  • industry:Business Services

  • reference:S_708383

  • questions:Jennifer.brown@randstadusa.com224/300-0283

job description

Customer Service Care Coordinator

A global biotech company located in Lexington, MA is seeking a Customer Service Coordinator to join their team as an annual contractor. The customer service professional will work in a highly visible and collaborative team environment to provide exceptional customer service on all levels.

Responsibilities:

  • Specifically, manage incoming calls and faxes (patients, medical professionals), interpreting their specific needs and providing friendly, professional and well-informed answers to their questions as well as referring them to the appropriate parties when necessary.

  • Work with Case Managers to ensure all steps are completed to continue therapy.

  • Maintain relationship with sites of care to ensure ongoing compliance with therapy.

  • Work towards understanding reimbursement for pharmacy and medical benefits of company products.

Working hours: 8:00 AM - 4:30 PM

Skills:

  • Liaison with physicians and sites of care

  • Work with specialty pharmacy partners, insurance companies and nursing agencies

  • Work with Regional Business Managers, Patient Access Managers and Case Management team

  • Ability to problem solve complex scenarios with customers and recommend solutions

  • Ability to maintain composure and remain professional during difficult calls

  • Ability to assist with handling difficult calls and resolve therapy hurdles

  • Communicate with patients, caregivers and MD offices in a clear, accurate and sensitive manner

  • Navigate healthcare reimbursement landscape to secure coverage for company's products

Education:

Bachelors

Experience:

Experienced

Qualifications:

  • BA/BS in the life sciences or communications preferred

  • 3 -5 years of customer service experience preferred

  • Ability to problem solve complex scenarios with customers and recommend solutions

  • Ability to maintain composure and remain professional during difficult calls

  • Ability to assist with handling difficult calls and resolve therapy hurdles

  • Ability to communicate with patients, caregivers and MD offices in a clear, accurate and sensitive manner

  • Ability to Navigate healthcare reimbursement landscape to secure coverage for company's products

Location: Lexington, MA

Hours: M-F 8:00 am-4:30 pm

Pay Rate: $30-$35/hr

Duration: 12 months

Onsite Only

W-2 Only

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.