Randstad Operations Technician in Littleton, Colorado
salary:$19 - $21 per hour
date posted:Friday, May 24, 2019
industry:Professional, Scientific, and Technical Services
Randstad Technologies is seeking an Operations Technician with a strong understanding of, or exposure to, the OSI networking model with emphasis on physical and data link layers.
location: Littleton, Colorado
job type: Contract
salary: $19 - 21 per hour
work hours: 8am to 5pm
Knowledge of remotely troubleshooting physical layer technical issues, including understanding of basic test patterns and interpretation of performance monitoring data and results for DS1 circuits.
Understanding of TDM and VoIP telephony.
Familiarity with CPE routers and associated command line interfaces to troubleshoot basic router issues.
Knowledge of supporting ticketing systems and associated applications including, but not limited to; NTM Remedy, INTAS, LIMS, Casper, HPNA, Neustar.
Working experience with customers in a technical call center environment - excellent customer service skills.
Ability to embrace and develop job performance, through direct face-face and metric-based feedback that impacts the customer experience, VoIP team objectives, and individual results.
skills: - Excellent teamwork skills and detail oriented.
Ability to learn in a classroom and "on-the-job" training environment.
Ability to work all shifts in a 7x24x365 environment.
Microsoft Office Skills - Outlook, Word, Excel
Cisco certifications are a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.