Randstad Customer Service in Louisville, Kentucky

Customer Service

job details:

  • location:Louisville, KY

  • salary:$12 - $13 per hour

  • date posted:Tuesday, November 27, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_708230

  • questions:bridgette.mcdaniel@randstadusa.com502-583-1237

job description

Customer Service

Randstad is currently looking for a Customer Service candidate for a temp to hire opportunity.

Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Working hours: 8:00 AM - 5:00 PM

Skills:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Education:

High School

Experience:

Experienced

Qualifications:

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Please apply at www.randstadusa.com or call 502-583-1237.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.