Randstad Technical Customer Service in Malvern, Pennsylvania

Technical Customer Service

job details:

  • location:Malvern, PA

  • salary:$40,000 - $65,000 per year

  • date posted:Friday, December 7, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Electronic, Elctrcl Eqpmnt & Cmpnts, Excpt Computer Eqpmnt

  • reference:S_711806

  • questions:jennifer.finnerty@randstadusa.com610-358-3101

job description

Technical Customer Service

Malvern, PA- Global Manufacturing client has a direct hire opening for a Technical Customer Service Representative

Monday-Friday 8am-5pm

Salary= $40,000-$65,000


This person will be responsible for handling all customer service functions from quoting orders to processing payments to tracking shipments, etc. Assisting with technical questions regarding industrial automation products.

  • Responding to customers requests via phone and email

  • Promote company products and put together quotes for customers

  • Proactively identify areas to improve customer support processes

  • Identify customer technical requests and troubleshoot them through the problem of the product

  • Process credit card payments and adjustments

  • Provide overflow phone support to customer service reps and order processing teams when necessary

Working hours: 8:00 AM - 5:00 PM


  • CRM, ERP or SAP experience preferred

  • Team player with a positive attitude and customer-first focus

  • Ability to work independently, think strategically, and focus on multiple projects simultaneously

  • Ability to manage multiple priorities, meet deadlines, and work well under pressure in a fast-paced environment

  • Excellent communication skills, written and verbal

  • Ability to work in a queued email and phone environment and take on special projects


High School




  • High School Diploma

  • Technical aptitude

  • Customer service experience

  • Proficient in Microsoft Office Suite

  • Willing to take a personality assessment

For immediate consideration please apply directly to this posting and upload your resume

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.