Randstad Technical Customer Service in Malvern, Pennsylvania

Technical Customer Service

job details:

  • location:Malvern, PA

  • salary:$40,000 - $65,000 per year

  • date posted:Friday, December 7, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Electronic, Elctrcl Eqpmnt & Cmpnts, Excpt Computer Eqpmnt

  • reference:S_711806

  • questions:jennifer.finnerty@randstadusa.com610-358-3101

job description

Technical Customer Service

Malvern, PA- Global Manufacturing client has a direct hire opening for a Technical Customer Service Representative

Monday-Friday 8am-5pm

Salary= $40,000-$65,000

Responsibilities:

This person will be responsible for handling all customer service functions from quoting orders to processing payments to tracking shipments, etc. Assisting with technical questions regarding industrial automation products.

  • Responding to customers requests via phone and email

  • Promote company products and put together quotes for customers

  • Proactively identify areas to improve customer support processes

  • Identify customer technical requests and troubleshoot them through the problem of the product

  • Process credit card payments and adjustments

  • Provide overflow phone support to customer service reps and order processing teams when necessary

Working hours: 8:00 AM - 5:00 PM

Skills:

  • CRM, ERP or SAP experience preferred

  • Team player with a positive attitude and customer-first focus

  • Ability to work independently, think strategically, and focus on multiple projects simultaneously

  • Ability to manage multiple priorities, meet deadlines, and work well under pressure in a fast-paced environment

  • Excellent communication skills, written and verbal

  • Ability to work in a queued email and phone environment and take on special projects

Education:

High School

Experience:

Experienced

Qualifications:

  • High School Diploma

  • Technical aptitude

  • Customer service experience

  • Proficient in Microsoft Office Suite

  • Willing to take a personality assessment

For immediate consideration please apply directly to this posting and upload your resume

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