Randstad Support Analyst in McKinney, Texas

Support Analyst

job details:

  • location:McKinney, TX

  • salary:$28 - $30 per hour

  • date posted:Wednesday, February 13, 2019

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:670937

job description

Support Analyst

job summary:

Position Overview :

Responsible for client software implementation, software set-ups, data reconciliation and imports, as well as site testing. Additionally, responsible for reviewing all benefit plan designs, eligibility rules, and client requirements to ensure a successful case/enrollment site set-up. Follows processes and adapts when necessary to meet customer demands.

location: McKinney, Texas

job type: Contract

salary: $28 - 30 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Responsibilities:

Reviews all benefit plan designs, eligibility rules, and client requirements to ensure a successful case site setup and rollout.

Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.

Accurately and timely develops case builds.

Accurately and timely performs EDI Set Up.

Produces EDI reports accurately and as directed.

Completes technical tasks using appropriate technical knowledge to ensure timely and accurate deliverables

Prioritize and manage multiple cases simultaneously so that client satisfaction is maintained.

Provides guidance to clients or service partners on integration strategies.

Effectively and promptly make last minute changes based on new information or last minute requests.

Communicates effectively and collaboratively with Client Advocates to obtain necessary information for effective case builds.

Accurately and timely manages client census.

Ensures clients and brokers utilize the system optimally through ongoing training and coaching.

Consistently and accurately tests all benefit plan designs, eligibility rules and client requirements to support high levels of customer satisfaction.

Participates in staff meetings, conference calls, and other meetings, as needed.

Performs other duties as required.

qualifications:

Education

Bachelor's degree preferred. Programming language experience preferred.

Experience Requirements:

  • 1-2 years' experience in health benefits and/or software, technical programs experience; JavaScript

skills: Education

Bachelor's degree preferred. Programming language experience preferred.

Experience Requirements:

  • 1-2 years' experience in health benefits and/or software, technical programs experience; JavaScript

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.