Randstad Senior Executive Support in McLean, Virginia

Senior Executive Support

job details:

  • location:McLean, VA

  • salary:$44 - $55 per hour

  • date posted:Wednesday, November 21, 2018

  • job type:Contract

  • industry:Finance and Insurance

  • reference:657658

job description

Senior Executive Support

job summary:

The Desktop Support/Executive Support position resides within our IT Workplace Service organization. The candidate is an operational SME in maintaining and supporting end user hardware and software, and other IT End User Solutions. The candidate will perform daily Desktop Support operations, serving as a lead, and will be providing IT support for the Enterprise VIP customers (this includes executive officers in the company such as CIO, CTO, CEO and Board of Directors). In addition, other responsibilities include collaborating with various teams for core and enterprise projects and training other personnel within the organization. In addition, the successful candidate must possesses excellent customer service skills and operating effectively as a customer advocate in the delivery of existing or new Desktop or Mobile Platform services.

location: Mc Lean, Virginia

job type: Contract

salary: $44 - 55 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Key responsibilities include:

¿ Troubleshoot Hardware and Software Issues remotely, face to face with Customers at the IT Solution Centers or desk-side visit for our VIP customers

¿ Troubleshoot of Corporate Mobile Devices and BYOD

¿ Enterprise Asset Management

¿ Oversee the resources at the IT Solution Center and be able to take on any role

¿ Respond to How-To requests by customers and technical personnel

¿ Monitor Service Ticket Queues and routes priority Service Tickets accordingly

¿ Review Service Tickets for completeness and accuracy

¿ Understand and communicate impact of new technology to customers

¿ Assist on training for customers and technical staff

¿ Ability to work flexible hours 24/7

¿ Follow Desktop Technology Best Practices and Procedures

¿ Perform PC, Mobile and Software Installations for VIP Customers

¿ Perform PC Break Fix for VIP Customers

¿ Conduct On-Boarding and/or Migration Orientation Sessions for Executives

¿ Support Data Retention Best Practices

¿ Provide input to Best Practices

¿ Test new operational hardware and software

qualifications:

Job requires a Bachelor's degree in Computer Science, Business Information Systems, or a related discipline; or an equivalent combination of education and experience acquired. Understanding ITSM (Service Desk Role, Incident Management, Asset Management and End User Operations) and 7 to 10 years of recent and consistent support to C-level Executives and senior management.

skills: Key skills include:

¿ Operates as a Lead

¿ Communicates to management any possible global technology impacts

¿ Performs all operation without supervision

¿ Ability to guide others in the right direction

¿ Shows ability to work in a Team environment

¿ Demonstrates ability to follow operational procedures

¿ Plans and executes tasks as scheduled

¿ Possesses excellent Verbal and Written Communication skills

¿ Demonstrates Exceptional Customer Service

¿ Demonstrates mature decision making

¿ Demonstrates Working knowledge of PC Hardware and Software Installation and Configuration Settings

¿ Displays Working Knowledge of Incident Management and Service Ticketing Systems

¿ Displays working knowledge with Software Discovery and Automated Software Installation Tools

¿ Shows Familiarity with Mobile Devices and Tablets

¿ Shows Familiarity Database Management Tools

Working knowledge of the following is required: Windows 7 and 10 Operating System, MAC OS, Office 2016 and 365, PowerShell Scripting, Cloud computing, Active Directory, SCCM, BitLocker; Service Now, Cisco telephony, VDI, MDMs, iPhones/iPads and Androids and other tablets.

Prefer Skills: Service Now, VMware Horizon View client, VPN, WebEx, Cisco Jabber, SharePoint, MS-Access, MS Visio 2016

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.