Randstad Customer Service Representative in Mesa, Arizona

Customer Service Representative

job details:

  • location:Mesa, AZ

  • salary:$13.77 per hour

  • date posted:Friday, December 7, 2018

  • experience:Entry Level

  • job type:Temporary

  • reference:S_711741

  • questions:chyna.gandara@randstadusa.com602-200-3910

job description

Customer Service Representative

A Government Agency in Mesa is looking for hard working and dedicated Customer Service Representative paying $13.77 per hour.

This position is a temporary position, working hours Monday - Friday 8:00 am - 5:00 pm.

Responsibilities:

Primary duties include: interaction and assisting customers with vehicle repair needs, interpreting computer/program information, discussing work performed, mileage verification, data entry, resolving customer complaints/inquiries, scheduling vehicles for preventative maintenance (PM) services, warranty work, and commercial repairs/services. Responsible for scheduling all coming due and past due PM's and Emissions inspections by using the PM call log to document all notification. Open and close work orders, make PM/Emission/recall appointments; perform spot checks on completed vehicle repairs and commercial services.

Working hours: 8:00 AM - 5:00 PM

Skills:

This position must respond professionally to all customer service requests, complaints and problems that must be solved on the spot by using alternatives, working with peers, supervisors, management; to include making decisions to resolve issues. Providing a high degree of outstanding customer service is of the utmost importance in this position.

Education:

High School

Experience:

Entry Level

Qualifications:

Atleast 6 months in a prior CSR role

Providing a high degree of outstanding customer service is of the utmost importance in this position. Responsible for all the after hour towing and glass replacement process which includes creating work orders, work finishing work orders, and processing invoices for payment on a daily basis. Responsible for all Emission coupons and the distribution process of Emissions coupons. Responsible for scheduling vehicle recalls for all agencies and identifying the current recall status, through the major vehicle manufactures websites; to verify completion.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.