Randstad Benefit Customer Service Representative in Mount Laurel, New Jersey

Benefit Customer Service Representative

job details:

  • location:Mount Laurel, NJ

  • salary:$16 - $16.50 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_731564

  • questions:kala.haas@randstadusa.com512/993-3983

job description

Benefit Customer Service Representative

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Responsibilities:

Provide a high level of customer service support when handling customers? questions/complaints in respect to defined benefit pension and/or health and welfare plans.

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand client?s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

Maintain diplomacy and tact while dealing with upset or escalated callers

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes

Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

Demonstrate ability to maintain a high level of customer service in a changeable work environment

Participate in team meetings and training

Possess a cooperative and positive attitude towards customers, internal contacts and team members

Perform other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

  • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills

  • High level attention to detail

  • Computer skills with the ability to navigate multiple software applications

Education:

High School

Experience:

Experienced

Qualifications:

Minimum 1-2 years? experience in a customer service setting, at least 2-3 years is preferred

Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Ability to type 30-40 WPM

Ability to work in a team environment

Ability to work in a multi-tasked environment and prioritize and organize work

Ability to understand and follow oral and written instructions

Ability to work a flexible work schedule (30 ? 40 hours/week with some overtime requested; variety of schedule start and end times)

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

Immediate

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.