Randstad Employment Counselor in New York, New York
location:New York, NY
salary:$20.67 per hour
date posted:Monday, February 11, 2019
job type:Temp to Perm
Randstad is currently interviewing candidates for a lead service coordinator role. We are looking to fill 8 spots and 2 of them the candidates must be bilingual in English and Spanish.
2 bilinguals Spanish/English
Ideal candidate will have worked with clients to help place them in employment and also candidates who have developed relationships with employers, outreached to employers to place candidates or understand their needs.
The Lead Counselor is responsible for supporting the program goals of moving program participants into employment and career advancement through training and job search services. The Lead Counselor is also responsible for responding to escalated customer issues and assist customers in the resolution of all complaints. The Lead Counselor models best practices and provides support to Counselors with their day to day duties. In addition to working with participants, Lead Counselor will manage certain aspects of the Advance program (i.e. training, CVS, and/or reporting, etc.)Essential Job Duties: Assist customers in a multiple phases of the case management process, ranging from enrollment through job placement, job retention, and career advancement services Knowledgeable about job opportunities that match customers skill and educational levels Comfortable working in an environment that is goal driven with monthly outcomes Work with customers to provide information on how to access government-sponsored programs and receive program services Interact with program participants on a regular, daily basis either in person or via mail Educate customers on program services and eligibility requirements Work with customers to meet and achieve program goals and maintain program services and eligibility Assist customers with acquiring services that facilitate program goals (e.g., job referrals, job matching, educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) Follow-up with customers to ensure that their needs are met and questions and concerns are resolved Serve in a lead capacity as needed by coordinating and directing the work of lower level staff, mentoring and advising lower level staff, and handling complex or escalated issues
Working hours: 8:00 AM - 5:00 PM
*Proficient in the use of Microsoft Office products
*Excellent organizational, written, and verbal communication skills
*Ability to perform comfortably in a fast-paced, deadline-oriented work environment
*Ability to work as a team member, as well as independently
*High School Diploma or GED Required
- Bachelors degree from an accredited University or College in human services or related
*At least two years of staffing and/or recruiting experience required
*Must be able to perform comfortably in a fast-paced, deadline-oriented work environment
with continuous change, as a team member and independently.
- A passion, energy, and drive to help individuals find a career that can change the course
of their lives
- Best practices in getting people hired through employer contacts, resume writing, skill
- Experience in working with individuals with ex-offender status or participants with
barriers to obtaining employment.
- Demonstrate initiative, independent judgment, discretion and decision making and
effective motivational skills.
- Demonstrate intermediate level knowledge and experience with personal computer and
related software applications to include MS Office, PowerPoint and the Internet.
- Excellent organizational, interpersonal, written, listening and verbal communication
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an officeenvironment
Please upload your resume to be considered.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.