Randstad Mandarin/Cantonese Call Centers Representatives III in New York, New York

Mandarin/Cantonese Call Centers Representatives III

job details:

  • location:New York, NY

  • salary:$17 per hour

  • date posted:Thursday, January 31, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_727468

  • questions:jr.riley@randstadusa.com602-200-3916

job description

Mandarin/Cantonese Call Centers Representatives III

Randstad is currently seeking fluent Mandarin and Cantonese speaking candidates to support inbound/outbound calls for New York's healthcare options including Health Benefit Exchange programs within the state.

Responsibilities:

*Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

*Track and document all inquiries using the applicable systems.

*Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

*Transfer/refer consumers to appropriate entities according to the established guidelines.Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

Working hours: 8:00 AM - 5:00 PM

Skills:

Fluent in Mandarin or Cantonese

Familiar with Call Center Environment

Able to multitask between multiple lines, general office and clerical systems, and programs

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

Education:

High School

Experience:

Entry Level

Qualifications:

Customer service background, retail, office, call center

HSD/GED required

Fluent in Mandarin or Cantonese

Must pass background and drug test

.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.