Randstad Call Center Representative in Newark, Delaware

Call Center Representative

job details:

  • location:Newark, DE

  • salary:$17 per hour

  • date posted:Monday, December 3, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_710286

  • questions:daniel.umstead@randstadusa.com678/589-8450

job description

Call Center Representative

One of our financial vendors is seeking 25 Call Center Representatives to start on 12/27/2018

Responsibilities:

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.

Calls are non-routine and require deviation from standard screens, scripts and procedures.

May respond to faxes and emails.

Requires extensive knowledge of the organization, products and/or services.

Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.

Typically requires 1 to 3 years of customer services and/or collections experience.

Skills:

  • 1+ years of customer service experience.

  • 1+ years of telephone sales experience

  • 1+ years of financial industry or mortgage servicing experience

  • Collections experience

Education:

High School

Experience:

Entry Level

Qualifications:

-High School Diploma

-Requires basic knowledge of the organization, products and/or services

-Excellent communication and problem-solving skills

-One year of experience

-Solid understanding of the Inbound Call Center

The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for 2nd shift 11am – 8pm

Training Hours are 8am – 5pm M – F first 4 weeks

Only submit contractor flexible for ALL of these shifts: 8am – 5pm, 10am – 7pm & 11am – 8pm M - F

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.