Randstad Bilingual Call Center Representative Inbound in Oklahoma City, Oklahoma

Bilingual Call Center Representative Inbound

job details:

  • location:Oklahoma City, OK

  • salary:$13.75 per hour

  • date posted:Wednesday, February 6, 2019

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Services

  • reference:S_729111

  • questions:carol.smith@randstadusa.com405-865-7603

job description

Bilingual Call Center Representative Inbound

We are looking for skilled problem solver to join our team as a Bilingual Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the client's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers..

Responsibilities:

Candidates will be taking inbound calls from members and potential members regarding enrolment in affordable care act insurance.

Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.

Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines

Accept and implement coaching and feedback to achieve individual and team performance goals

Identify and resolve both regular and non-routine problems or escalate to more proficient team members

Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes

Maintain 100% attendance during four-week New Hire Training from 8am-5pm.

Working hours: 7:00 AM - 7:00 PM

Skills:

--High School diploma or equivalent

--Flexible Schedule, able to work Saturdays and anytime between 7am-7pm

--Must be able to pass a background check and drug screen

--Type 35 WPM

--Basic computer skills and knowledge of Microsoft office programs.

--Understand the concepts of navigation, search engines, and other web based applications

--Excellent interpersonal and customer service skills

--Ability to speak fluent Spanish and English

--Sound reasoning and problem solving skills

--Ability to pass written, verbal and scenario based assessments

--Ability to read, understand and follow written policies and procedures

Education:

High School

Experience:

Entry Level

Qualifications:

Experience in a call centre environment a plus

Some College or technical school

Demonstrate stable job history

A genuine interest and passion for helping people

Previous experience in customer service related fields.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.