Randstad Technical Computer Support in Oklahoma City, Oklahoma

Technical Computer Support

job details:

  • location:Oklahoma City, OK

  • salary:$17 per hour

  • date posted:Tuesday, November 27, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_708316

  • questions:cassandra.webster@randstadusa.com405-865-7603

job description

Technical Computer Support

As a Randstad Talent, you will enjoy:

  • Weekly Pay

  • Weekends Off

  • Benefits with you mind

  • Fun Temperature Controlled Environment

JOB DESCRIPTION:

What will your next job look like? Will it provide hands-on, technical and customer-facing training designed just for you-the eager self-starter? Imagine what a 6-week training class, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. If this is the job you dreamed-then a Technical Support Agent role at Dell might be perfect for you.

As a Technical Support Agent, you will be resident problem-solver, providing front-line support for Dell's ProSupport group. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions.

Responsibilities:

RESPONSIBILITIES

Resolves complex issues forwarded by other team members (e.g. executive technical escalations). Solves problems for customers with challenging expectations (often escalated or irate).

Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).

Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).

Excels at tolerance for processes and people. May coach team members in achievement of metric results. Excels at recognizing internal and external customer?s needs and expectations.

Working hours: 8:00 AM - 5:00 PM

Skills:

Reliable

Computer Savvy

Problem Solver

Good Customer Service Skills

Education:

No Degree Required

Experience:

Experienced

Qualifications:

At least 1 year Technical Experience

TO APPLY: Apply online or email your resume to cassandra.webster@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.