Randstad INBOUND CALL CENTER CUSTOMER SERVICE in Phoenix, Arizona

INBOUND CALL CENTER CUSTOMER SERVICE

job details:

  • location:Phoenix, AZ

  • salary:$11.50 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_711387

  • questions:erin.tolar@randstadusa.com602-200-3910

job description

INBOUND CALL CENTER CUSTOMER SERVICE

A Government agency in Downtown Phoenix is looking for professional and reliable associates to join their Inbound Call Center team for a long-term opportunity.

This is a long-term temporary position that will last up to 6 months with the possibility of extensions. Additionally, there is an opportunity for candidates to be brought on as a full time employee as well as opportunity for long-term career advancement within the agency.

Working hours are Monday - Friday, 8:00am - 5:00pm

Pay Rate is $11.50 per hour.

Responsibilities:

Attendance and punctuality is critical for this position.Inbound Customer Service Representatives will be taking inbound calls from the public, healthcare providers or program members. The nature of the calls will span from topics such as program eligibility, enrollment, possible issues with provider billing or bills unpaid, updating demographic or other personal information in the system such as address/phone.

Skills:

  • Must be fluent in Spanish and English

  • Reliability - attendance and punctuality is required for this position; must be present, ready to learn and work; attendance is a key indicator of long-term success and ability to move up into subsequent roles

  • Multi-tasking

  • Computer literacy

  • Able to ask for help

  • Fingerprint clearance card is preferred, not required; candidates will get fingerprinted Day 1 if necessary

Education:

High School

Experience:

Entry Level

Qualifications:

Ability to multi-task is imperative. Representatives will have two computer monitors and a headset and be able to navigate both screens while determining if they are able to assist with the inquiry or forward on to another department.

Interested in this opportunity? Apply online now or email your resume to Erin Tolar at erin.tolar@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.