Randstad Inbound Call Center Representative in Phoenix, Arizona

Inbound Call Center Representative

job details:

  • location:Phoenix, AZ

  • salary:$16 - $17 per hour

  • date posted:Thursday, January 31, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_727635

job description

Inbound Call Center Representative

Pay: $16-17/hr, DOE

Start date: 2/19/2019

Hours: M-F, 6am - 10pm (8 hour shift)

Location: Phoenix, AZ 85040

Duration: 3 months

Responsibilities:

  • Primarily responds to and directs inbound telephone calls that come into the contact center to appropriate departments

  • Responds appropriately to general questions/inquiries

  • Encourages callers to provide further information, to determine when and where calls need to be routed for purposes of additional information or escalated issues

  • Actively listens and knowledgeably responds to callers' questions with accurate and complete information

Working hours: 6:00 AM - 10:00 PM

Skills:

  • Customer service

  • Attention to detail

  • Empathy

  • Active listening

Education:

High School

Experience:

Entry Level

Qualifications:

  • Customer service experience

  • Call center experience

  • Ability to convey accurate and timely information

  • Ability to navigate and control conversations

  • Ability to direct customer to appropriate departments

Again, for further consideration please send me a copy of your most recent resume to zie.weathers@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.