Randstad Service Desk Analyst in Phoenix, Arizona

Service Desk Analyst

job details:

  • location:Phoenix, AZ

  • salary:$18 - $18.21 per hour

  • date posted:Wednesday, February 13, 2019

  • job type:Temp to Perm

  • industry:Public Administration

  • reference:670854

job description

Service Desk Analyst

job summary:

Description:

Under general supervision, this position will provide technical assistance to users from approximately 120 State agencies, boards and commissions, over 500 Arizona cooperative purchasing members and an unlimited number of suppliers (both registered and not registered with the State) for the State's electronic procurement system roll out.

location: Phoenix, Arizona

job type: Contract

salary: $18.00 - 18.21 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities:

The position is responsible for troubleshooting technical issues from State agency and public users via telephone and e-mail, recommending solutions to Level 1 technical issues and escalating level 2 and above issues to Senior Service Desk Analysts. All issues and resolutions are required to be entered and tracked in the State's issue tracking system with appropriate coding.

qualifications:

Successful candidates will have experience working in call center environments with a focus on customer service. Training on the eprocurement (Ivalua) and issue tracking (Cherwell) systems will be provided. The need is expected to last 4-6 weeks (including training).

skills: Successful candidates will have experience working in call center environments with a focus on customer service. Training on the eprocurement (Ivalua) and issue tracking (Cherwell) systems will be provided. The need is expected to last 4-6 weeks (including training).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.