Randstad Customer Service EntryLevel in Plano, Texas
Customer Service EntryLevel
salary:$14.50 per hour
date posted:Wednesday, February 6, 2019
job type:Temp to Perm
industry:Administrative and Support Services
Customer Service EntryLevel
If you are looking to start, or continue, your career with a Fortune 100 company in Plano, that offers stability and infinite growth opportunities, this is the position for you!
Under moderate supervision, provides timely, accurate and responsive information and service to policyholders and agents for limited Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer billing needs to ensure high customer satisfaction, growth and retention of business.
The 4 weeks of paid training is Monday - Friday between 9am - 5pm. After training is completed, work shifts will have a start time between 7am - 9pm Monday - Friday, 7am - 7pm on Saturdays and 10am - 4pm Sunday. Shifts may fluctuate daily with 2 week notice of start/end times. One weekend day (Saturday or Sunday) will be required every week with an alternate day off mid-week.
-Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.
-Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
-Processes billing transactions accurately and within Customer Response Center established time standards.
-Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for best billing options according to customers needs. .
-Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to payments. Evaluates and makes decisions regarding exceptions to payment plan and fees. Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
Working hours: 9:00 AM - 9:00 PM
Utilizes on-line reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.
Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
-Customer Service experience preferred.
-Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
-Excellent communication and interpersonal skills are required.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.