Randstad Technical Support Engineer in Research Triangle Park, North Carolina
Technical Support Engineer
location:Research Triangle Park, NC
salary:$40 per hour
date posted:Wednesday, February 13, 2019
industry:Professional, Scientific, and Technical Services
Technical Support Engineer
What You'll Do
Do you thrive in an environment that fosters teamwork and collaboration skills? We are seeking a Customer Support Engineer in Wireless LAN technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies.
Are you someone who demonstrates an aptitude and appetite for learning new technologies, as evidenced by your ability to expand upon core knowledge. This is a great opportunity for someone with an empathetic view towards customers issues to hone their skills and advance their career by working with an industry leader in networking technology.
location: Durham, North Carolina
job type: Contract
work hours: 8am to 5pm
Who You'll Work With
Technical Services is a team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer service experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
You have working knowledge of the Networking industry, products and protocols. Your strong analytical and solving problems skills are second to none. You have an ability to handle critical customer issues and are able to deliver known solutions with a high level of customer satisfaction. You can identify root cause and resolution for previously unknown problems which makes you a trusted resource.
Required Product Knowledge and Technical Skills:
You've achieved a Bachelors in a technical field (CS/EE preferred) and 2-5 experience or 4-7 years related experience.
Your experience includes at least 2-3 years designing, deploying, configuring, supporting, trouble shooting, debugging and administering some of the following Wireless LAN products, devices, and technologies for small, medium, large and/or enterprise businesses: Wireless Access Points, Wireless Client Association, Wireless Controllers, CSMA/CA, RTS, CTS protocols, RF transmission, Antennas, IEEE 802.11 standards (a,b,g), 802.1x Wi-Fi, 802.1Q Trunking, and Ether channel
You can demonstrate a deep understanding of LAN Switching technologies (VLAN's)
You have hands on experience with WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK
AES-CCMP encryption (AES- Counter w. CBC MAC Protocol)
WEP encryption (Wired Equivalent Privacy)
WPA (Wi-Fi Protocol Access), WPA2
Cisco LWAPP and IOS based solutions
WLSM, WiSM, WCS
Excellent communications skills, both verbal and written, give you the ability to build trust and develop positive relationships
You love promoting and soliciting ideas within your project team(s) and can provide guidance to teammates effectively.
You're passionate about training other specialists to gain intermediate to advanced proficiency
skills: Desired Skills:
You've acted as a focal point for a large account network problem resolution.
You provided support on a worldwide basis.
Achieved your CCIE
Can work independently with little supervision
Can be an innovator, have impact, and motivate change
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.