Randstad Customer Service Representative in Rochester, New York

Customer Service Representative

job details:

  • location:Rochester, NY

  • salary:$14.50 per hour

  • date posted:Wednesday, March 13, 2019

  • experience:Entry Level

  • job type:Temporary

  • reference:S_740709

  • questions:kata.cervantes@randstadusa.comEmail

job description

Customer Service Representative

Randstad is currently interviewing candidates for a 4/1 start date for a call center role in Rochester, NY!


Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems.Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitates translation services for nonEnglish speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attends meetings and trainings as requested and maintains uptodate knowledge of all programs and systems.

Working hours: 6:00 AM - 8:00 PM


Active listening skills

Ability to talk and type

Ability to toggle between screens/programs


High School


Entry Level


High school diploma/GED

Prior call center experience preferred

Upload resume for consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.