Randstad Customer Service Advanced Level in Sacramento, California

Customer Service Advanced Level

job details:

  • location:Sacramento, CA

  • salary:$14 - $15 per hour

  • date posted:Friday, December 7, 2018

  • experience:Experienced

  • job type:Temporary

  • reference:S_711816

  • questions:elizabeth.barriga@randstadusa.com916-326-5175

job description

Customer Service Advanced Level

I have a full time temporary position for 12 months. This position is located in Downtown Sacramento for a non-profit organization that partners with the state travel industry. They are looking for a Customer Service Representative that will work directly under the tourism assessment manager.

This position is a long term temp position starting January, 3rd 2019 - August 2019. Starting pay at $14-$15 an hour.

The company does not provide parking, parking is around $20 a day.

Responsibilities:

  • Customer service focused

  • Answer incoming calls.

  • Prioritization of incoming calls, but outgoing calls will be required.

  • Call Volume: staff need to complete at least 70 calls per day ? the calls will have varying lengths.

  • Return voicemail messages

  • Respond to e-mail inquiries

  • Collections

  • This will be soft collections, they are collecting on past due assessment fees.

  • Have a thorough understanding of the tourism assessment program

  • Make file notes in Salesforce, and utilize data in iMIS to assist callers.

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Ability to remain positive throughout difficult conversations

  • Ability to sound confident and respectful when enforcing requirements

  • Making/Taking a large volume of cold calls

Education:

No Degree Required

Experience:

Experienced

Qualifications:

Must have experience working with two specific software including:

  • iMIS

  • Salesforce

if you are interested please reach out to Elizabeth Barriga

916-326-5175

elizabeth.barriga@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.