Randstad Customer Service Intermediate level in Saint Paul, Minnesota
Customer Service Intermediate level
location:Saint Paul, MN
salary:$17 per hour
date posted:Tuesday, November 27, 2018
Customer Service Intermediate level
EQ by Equiniti is looking for Customer Care Associates to join our team in the St. Paul, MN region on 01/07/2019! This opportunity is a contract position with a starting pay of $17/hr, and with openings across various 8 hour shifts with start times between 9:00am and 10:30am. The Customer Care Associate is a vital member of our client's Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareowners in a timely, efficient, and professional manner. The nature of inquiries received range from simple to complex and pertain to assisting shareowners and other callers with account related instructions and information to complete various transactions.
EQ is a leading provider of stock transfer services, shareowner management and investment plans, counting many of the best known brands in the U.S. as clients. We have operated in Minnesota since 1929, with approximately 500 team members serving five million shareowners on behalf of 1,200 corporate clients and are the highest rated transfer agent based on overall client satisfaction, data security and servicing. We take care of everything from managing share registers, payments and investment plans, to delivering cutting edge augmented reality apps that create new levels of employee engagement. EQ, formerly known as Wells Fargo Shareowner Services, was recently acquired by Equiniti Group plc, a UK-based transfer agent and share plans business listed on the London Stock Exchange [EQN.L] with 4,500 employees across 31 locations in the United Kingdom, India, and Amsterdam. Equiniti delivers solutions, administration support and digital services to many of the largest organizations in the UK. Equiniti plans on operating in the current U.S. locations for the long-term and has intention of expanding its need for additional job opportunities. Together, EQ and Equiniti have a global organization, serving 23 million shareholders covering 15% of the NYSE and 50% of the FTSE 100.
Responds to phone inquiries in a timely, efficient, and professional manner.
Provides assistance to shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards. Typical inquires received include, but are not limited to:
Transfer requests and requirements,
Acquisitions and mergers,
Responds to online inquiries and information requests to complete account transactions
Initiates transactions such as sales and lost securities replacement.
Performs research during and after calls as needed to resolve problems and inquiries.
May act as a backup for inquiries from higher revenue and contractual clients
Documents call notes and ensures key data is accurately captured
Follows up on calls when inquiry is not immediately resolved during the call
Escalates calls to next level as appropriate
Consistently adheres to call quality standards, productivity standards, adherence standards, and Risk and Compliance requirements, Integrates feedback and lessons learned to continually improve customer service
Complies with all Company policies, including but not limited to, attendance, attire, and data security
Working hours: 9:00 AM - 7:00 PM
Entry level position in the Call Center, typically requires 3+ months of previous customer service experience,
Proficient use of Microsoft Office, with demonstrated capability in Outlook, Word, Excel and PowerPoint,
Must be able to effectively read, write and speak English,
May require the need to travel to other locations.
Apply now! If you're qualified, one of our Account Managers will call you immediately to give you more information and set up an in-person interview with us and our managers. Start date is set for 01/07/2019.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.