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Job Information

Randstad Bilingual Customer Service Specialist in Saint Petersburg, Florida

Bilingual Customer Service Specialist

job details:

  • location:Saint Petersburg, FL

  • salary:$14.50 per hour

  • date posted:Wednesday, April 24, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Utilities

  • reference:S_754264

  • questions:catherine.current@randstadusa.com704-5251183

job description

Bilingual Customer Service Specialist

Seeking a Bilingual Customer Service Specialist for a large utilities company in Saint Petersburg, Florida

Responsibilities:

  • Support the program by providing excellent customer service to internal and external customers.

  • Direct phone communication with external customers and internal departments, assuring that customer?s needs are met.

  • This position is responsible for answering and evaluating all load management customer calls processed through an Avaya phone system, various email and work order management systems.

  • Resolution of customer inquiries will include but is not limited to answering technical and program-related questions and troubleshooting electrical, appliance equipment problems and device internet connectivity issues.

Working hours: 7:00 AM - 7:00 PM

Skills:

  • Must be Bilingual

  • Demonstrates organizational/planning skills with ability to multi-task

  • Demonstrates ability to work in a team setting and contribute to team goals

  • Demonstrates effective written/verbal communications and interpersonal skills

  • Demonstrates customer service focus / orientation

  • Demonstrates the ability to work with Microsoft Office products, specifically Excel skills

  • Demonstrates attention-to-detail skills

  • Demonstrates flexibility

  • Demonstrates analytical thinking Minimum of one-year experience required, one to three years preferred.

Education:

High School

Experience:

Entry Level

Qualifications:

Bilingual required

  • Specialized trade, technical school or college preferred.

  • 1-3 years? experience preferred.

  • Basic knowledge of electrical theory, HVAC Systems, low voltage control circuits preferred.

Please apply for consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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