Randstad USA Veterans Jobs

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Job Information

Randstad Customer Service Representative in Saint Petersburg, Florida

Customer Service Representative

job details:

  • location:Saint Petersburg, FL

  • salary:$14.50 per hour

  • date posted:Tuesday, April 23, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Utilities

  • reference:S_753771

  • questions:catherine.current@randstadusa.com704-5251183

job description

Customer Service Representative

Seeking a customer service representative for a large utilities company in St Pertersburg, FL.

Responsibilities:

  • Support the business by providing excellent customer service to internal and external customers. Direct phone communication with external customers and internal departments, assuring that customer?s needs are met.

  • Position shares responsibility for accomplishment of goals by resolving inquiries that include answering technical and program-related questions to pre-qualifying customers for eligibility of programs and troubleshooting electrical, appliance equipment problems and device internet connectivity issues.

  • This position is responsible for answering and evaluating all customer calls processed through the phone system, various email and work order management systems. Resolution of customer inquiries will include but is not limited to answering technical and program-related questions and troubleshooting electrical, appliance equipment problems and device internet connectivity issues.

  • Provide and document detailed explanations summarizing the recommended solution to the customer and dispatch the information to the appropriate field representative and/or contractor for action. Responsible for the processing of returned work orders from the contractors within multiple systems, validating the accuracy of customer program credits as well as contractor invoices. Maintain accurate customer records in a timely manner.

  • Must be able to work efficiently with limited supervision. Manage multiple demands and competing priorities, ability to remain focused while multi-tasking between job functions including completing repetitive tasks i.e., data entry. Must be willing to work flexible hours. 7:00 a.m. to 7:00 p.m. Monday through Friday including potential for Saturday.

Working hours: 7:00 AM - 7:00 PM

Skills:

  • Demonstrates organizational/planning skills with ability to multi-task

  • Demonstrates ability to work in a team setting and contribute to team goals

  • Demonstrates effective written/verbal communications and interpersonal skills

  • Demonstrates customer service focus / orientation

  • Demonstrates the ability to work with MicroSoft Office products, specifically Excel skills

  • Demonstrates attention-to-detail skills

  • Demonstrates flexibility

  • Demonstrates analytical thinking

Education:

High School

Experience:

Entry Level

Qualifications:

  • High school diploma or GED equivalent required.

  • Two-year post high school, specialized trade, technical school or college preferred.

  • Minimum of one-year experience required, one to three years preferred.

  • Basic knowledge of electrical theory, HVAC Systems, low voltage control circuits is also preferred.

Please apply for consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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