Randstad Call Center Representative Inbound in Tempe, Arizona

Call Center Representative Inbound

job details:

  • location:Tempe, AZ

  • salary:$15 - $15.50 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_731301

  • questions:victoria.berretta@randstadusa.com999/999-9999

job description

Call Center Representative Inbound

Now hiring Call Center Representatives in Tempe

Pay: $15-15.50

Location: Tempe; zip code 85281

Working Hours: Monday-Friday, 7am-8pm (flexibility with an 8-hour shift)

Duration: 4 month temporary assignment

Responsibilities:

-The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

-Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans.

-Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

-Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities

-Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

-Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

-Read and understand clients plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member

-Maintain diplomacy and tact while dealing with upset or escalated callers

-Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

-Maintain and document complete and accurate call and case notes

-Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

-Demonstrate ability to maintain a high level of customer service in a changeable work environment

-Participate in team meetings and training

-Possess a cooperative and positive attitude towards customers, internal contacts and team members

Working hours: 7:00 AM - 8:00 PM

Skills:

  • 1 year related experience in a customer facing position (customer service, sales, retail).

  • Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.

  • Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.

  • Experience with listening and relating key information to the campaign to apply appropriate responses and actions.

  • Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.

Education:

High School

Experience:

Entry Level

Qualifications:

-High school diploma, GED, or equivalent certification

Please apply or send resumes to victoria.berretta@randstadusa.com to be considered ASAP! A recruiter will reach out to you as soon as today if you are qualified for this opportunity!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.