Randstad Customer Relations Representative in Waltham, Massachusetts

Customer Relations Representative

job details:

  • location:Waltham, MA

  • salary:$20 - $21 per hour

  • date posted:Wednesday, February 13, 2019

  • experience:Experienced

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_731389

  • questions:cat.velasquez@randstadusa.com781-273-1472

job description

Customer Relations Representative

Our client in Waltham is looking for a Consumer Relations Representative. The incumbent must be able to work a 9am-5:30pm or 10 am-6:30 pm shift. The Consumer Relations Representative will provide support to individuals with questions or disputes related to tenant screening application results. This key role is process oriented and will work within the Fair Credit Reporting Act's (FCRAs) regulations and Yardi's internal guidelines for dispute resolution.


  • Act as a liaison between the credit bureaus (or other vendors) and consumers

Manage a caseload of disputes from start to finish (IE: communicating with the applicant, communicating with the vendor, updating our information, notifying the applicant and the property of updates)

Effectively prioritize your daily schedule according to daily workload

Understand the FCRA as it relates to disputes (knowing the timeframes for when disputes need to be submitted to a vendor, when results need to be provided to the consumer, etc.)

Understand and follow protocol for all aspects of the dispute process

Able to handle communication via phone or email with consumers efficiently, effectively and professionally

Ability to navigate multiple screens

Working hours: 8:00 AM - 5:00 PM


  • Proficient in Microsoft Office


High School




  • 2 year college degree or equivalent experience

  • 2+ years of experience providing direct support on a business to consumer basis

  • Excellent verbal and written communication skills

  • Ability to multi-task in a deadline driven environment

  • Exceptional organizational skills and high attention to detail

  • Able to remain calm in stressful situations

  • Professional and friendly phone demeanor

If you think that you may qualify for the above role, please forward your resume to:


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.