Randstad Customer Service Representative Inbound in West Palm Beach, Florida

Customer Service Representative Inbound

job details:

  • location:West Palm Beach, FL

  • salary:$15 - $16 per hour

  • date posted:Friday, December 7, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_711886

job description

Customer Service Representative Inbound

Randstad is hiring inbound call center representatives in the West Palm Beach area.

-Promptly and courteously answer incoming telephone calls.

  • Assess, prioritize and resolve client issues using good listening and comprehension skills.

  • Escalate issues to management as appropriate.

  • Document and retain all pertinent information.

  • Helps to maintain employee engagement, including employee

motivation, inspiration, and development.

  • Collaborate with subject matter experts to ensure continued business learning.

  • Works to adhere to and exceed KPI metrics.

  • Work effectively with personnel from other offices to address and resolve

issues and improve customer satisfaction.

Responsibilities:

Superior written and verbal communication skills - ability to communicate information &

ideas clearly & concisely.

Ability to foster a positive and productive work environment.

Ability to work in a dynamic fast paced atmosphere.

Ability to maintain confidentiality

Working hours: 8:00 AM - 6:00 PM

Skills:

Must be proficient in Microsoft Office (Excel, Word, & Outlook). Basic

understanding of CRM

Education:

High School

Experience:

Entry Level

Qualifications:

High School diploma and 1 to 2 years of call center experience in a call center environment or equivalent combination of education and experience.

Need to pass criminal background check and a drug screen

Need to have flexible schedule to work both 1st and 2nd shifts during the week or weekends.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.