Randstad IT Customer Support Representative in Winston Salem, North Carolina

IT Customer Support Representative

job details:

  • location:Winston Salem, NC

  • salary:$18 - $25 per hour

  • date posted:Tuesday, November 27, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Information

  • reference:S_708392

  • questions:madison.broadway@randstadusa.com336-659-4858

job description

IT Customer Support Representative

Responsible for resolving basic to complex technical product-related issues for internal and external customers via inbound calls and email. Creates detailed design specifications and tests application changes to specifications. Implements and manages new or modified applications to customers' specification.


Provides technical product support and customer service to internal and external customers by identifying problems, reviewing technical documentation, researching solutions, and guiding customers through steps of resolution.

Investigates and promotes resolution of internal and external customer issues by creating work order specifications, documenting accuracy, mailing concerns, supporting applications including bill presentment and payment, interactive voice response, document composition, and other products and services.

Streamlines customer file processing by evaluating alerts and alert emails that are received internally. Tracks all incidents and customer contacts utilizing various internal tools.

Evaluates customers' need for new applications or modifications to existing applications. This includes working with the customer to refine their requirements, determine any data conversion requirements, and proposing a document solution.

Completed document designs are given to the customer for approval.

Creates a detailed design specification based on the refined requirements to provide to programming to create or modify an application. This includes mock up samples, data source values, and any data conversion details that may be required.

Plans, creates and conducts tests of the applications provided by programming to ensure the accuracy of the data and the correctness of the composed document or programming. This includes testing the production flow, the generation of all USPS documentation, and reviewing output for accuracy.

Directs unresolved issues to the next level of support personnel.

Working hours: 8:00 AM - 5:00 PM


Data Analysis







Bachelor's Degree; equivalent professional experience may be considered for substitution for the required degree on an exception basis.

Please send your resume to madison.broadway@randstadusa.com

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