Randstad Insurance Customer Service Professional - will train candidates in Worcester, Massachusetts

Insurance Customer Service Professional - will train candidates

job details:

  • location:Worcester, MA

  • salary:$18 per hour

  • date posted:Thursday, December 6, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_711602

job description

Insurance Customer Service Professional - will train candidates

Excellent opportunity for sales professional in retail, customer service & related fields who are looking to transition into a professional role with career growth!

Property & Casualty Insurance company in Wooster is hiring motivated and driven sales professionals who are looking to make a career change. By joining our team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our service philosophy and receive system and skills training that will position you for career growth within our Personal Lines organization. The company will provide paid training & will cover the cost of your P&C Licence once training is complete!

What's in it For You?

  • Target Start Date: 1/29/2019

  • Career Development: 6 months temp to hire employment with comprehensive job training and continued mentorship ongoing.

  • Starting pay: $18.00 / hour. Expectation is that total compensation increases and transfers into a non-exempt employee status, upon successfully meeting requirements for perm conversion.

  • Flexible Schedule: Hours range from 8:00am - 6:00pm, Monday-Saturday your shift is determined after training; must be flexible to work at least one Saturday rotation per month; total hours per week are 38.75 hours.

  • Benefits: Yes


As a member of our Customer Service Center team, you will work with our independent Agents and their customers to create an outstanding service experience. This role is responsible for providing consultative service to our customers while also educating and offering personal lines P&C products. The right candidate must have the ability to answer simple to complex customer inquiries, process policy and billing changes and research and consult on coverage and policy related needs with our customers.

Responsibilities / Essential Functions:

  • Receive inbound calls to assist Agents and policyholders with questions regarding their insurance needs.

  • Counsel, educate and provide accurate insurance advice to customers and/or Agents.

  • Provide insurance quotes to Agents and policyholders

  • Review and respond to service requests received from policyholders and Agents.

  • Follow up with customer to address and resolve all customer needs within a timely manner.


  • Exceptional customer service and phone skills must possess energetic personality and exude empathy and compassion for helping others.

  • Strong organizational and time management skills.

  • Strong written and verbal communication skills.


  • Must secure and maintain appropriate P&C state license(s) within the first 30-45 days of start date. (Two weeks company paid training provided, and you will have up to 3 attempts (2 company paid) to take and pass the exam).

  • Minimum 1 ? 3 years? experience in a customer service or sales environment, experience in retail, call-center, hospitality or communications strongly preferred.

  • Ability to commit to Customer Service Center Training program, call center schedule, and work within a structured environment.

  • Bachelor?s degree preferred; High School Diploma/GED required.

To Apply: submit your application here & email resume to Micaela.Crespi@RandstadUSA.com and include the JOB TITLE and LOCATION in the subject line of email.

For a faster response, EMAIL YOUR RESUME FIRST ? then, text: 631.268.5745 with your name, job title & location*